At Criterium Group, we are committed to ensuring that our relationship with you is conducted with integrity and in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to the personal information in our possession.

What is personal information?

Personal information is information that may be used to identify a specific individual (not including the business address and business phone number of an individual). Examples of personal information include your name, address, age and other personal identification numbers.

What personal information does Criterium collect and use?

In the course of carrying on our business, it is necessary for Criterium to collect and use information about a variety of individuals. The way this information is used is dependent upon the nature and sensitivity of the particular information. Criterium limits its collection, use and disclosure of your personal information to the purposes that we have identified to you. For example, Criterium may collect personal information such as name, address and contact information in order to provide you with our services or to respond to your questions or concerns. The only personally identifiable information we collect and store is the information you choose to provide us. At the time that we collect this information we will give you the opportunity to opt out of receiving further offers and information from Criterium.

Why do we collect personal information?

Criterium collects and uses personal information for the purposes reasonably required to carry on our business, including the following:

  1. To establish and maintain a responsible relationship with you: Criterium collects basic information from its customers, potential customers, or suppliers and other individuals to confirm identity and related contact information. This information is used to maintain an effective relationship with you.

  2. To meet legal requirements: Criterium collects and uses personal information in order to meet our contractual obligations to you, and our legal obligations to others.

  3. To manage, develop and improve our operations: Criterium collects and uses personal information to ensure the efficient operation of our business.

  4. To understand your needs: From time to time, we may ask you to participate in surveys that provide us with important information about the effectiveness of services, or other communications.

We do not sell names, email addresses, mailing addresses, or other information to third parties for any purpose whatsoever. If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose.

What personal information does Criterium disclose?

Criterium may be required to disclose personal information about individuals in certain situations, including the following:

  1. To an affiliated company or a third party service provider where the third party has agreed to handle the information in accordance with our policies and the applicable legislation.

  2. To a person whom Criterium reasonably believes to be acting as the individual’s agent.

  3. To a public authority, or its agent, to the extent required to comply with legal or regulatory requirements.

  4. For the purpose of a proposed sale of all of or a part of our business, in which case, Criterium will obtain the agreement of third parties to protect the confidentiality of information disclosed.


Except in limited circumstances, Criterium will only collect, use or disclose your personal information with your consent. By your receipt or review of this Privacy Policy, Criterium will assume, unless we hear from you otherwise, that you consent to the collection, use and disclosure of your personal information by Criterium in accordance with this Privacy Policy.

You may withdraw or limit your consent to our collection, use or disclosure of your personal information at any time, subject to any legal or contractual restriction and reasonable notice. Please note that the withdrawal of your consent may change the way in which Criterium is able to interact with you.

We will not use or disclose your personal information without your consent except in the following circumstances:

  1. When required by law or for law enforcement or investigatory purposes.

  2. For an emergency that threatens life, health or security.

  3. For the purpose of collecting on a debt owed to Criterium.

  4. If the information is publicly available and specified in the applicable regulations.

Protecting Your Personal Information

Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information, we have developed security procedures to safeguard and protect your personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification, including:

  1. Limiting the collection, use and disclosure of personal information to that reasonably required to carry on our business.

  2. Ensuring that areas and documents are only accessible by authorized personnel on a need-to-know basis.

  3. Protecting the confidential nature of personal information when dealing with other organizations and requiring them to meet the same standard as we do in handling personal information.